We would appreciate it if you would contact by message before you send us return request. We will try to rectify your issue as much as possible. https://www.amazon.com/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp https://www.amazon.ca/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp https://www.amazon.co.uk/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp https://www.amazon.de/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp https://www.amazon.fr/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp https://www.amazon.it/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp https://www.amazon.es/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp
We are basically following Amazon policy within 30days after purchase. However it may be different depending on products or circumstances for some points. Please understand that we may not provide full refund, depending on the product status – e.g., seal opened, used, original components lost, and so on.